Job Summary
The Account Manager serves as a liaison in the sales process of precision machined components & assemblies to the company’s large enterprise customers. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, as well as preparing sales reports.
Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
Education and/or Experience
Bachelor's degree and or a minimum of 5 years of sales and customer service experience in a relevant field.
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities.
- Assist with challenging client requests or issue escalations as needed.
- Manage customer’s on-line site requirements to retrieve & deliver RFQ’s. (Portals)
- Proactively manage activities to ensure forward progress and deadlines are efficiently meet.
- (Other duties may be assigned)
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Ability to calculate figures and amounts such as profit margins, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Solid experience with CRM software and MS Office (particularly MS Excel.)
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail – Multitasking.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Works well with others.
- Maintain a level head and attitude while dealing with a high stress environment.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability, and maturity.
- Ability to prioritize among competing tasks.
Additional Notes
ALIGN Precision Components Corp ALIGN is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ALIGN are employed on an at-will basis.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Why would you most likely use the "freeze panes" feature in Microsoft Excel?
A. To keep a header row visible while scrolling
B. To freeze certain cells to prevent formulas from breaking
C. To restrict access to certain rows
D. To restrict the formatting of certain cells for sharing data clearly
- A prospective client tells you she has used your main competitor for 10 years and likes their product.
What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue
- Which of the following features are commonly found across popular CRM software platforms?
Select all that apply.
A. Built-in email marketing tools to directly engage customers and prospects through targeted marketing campaigns
B. Dynamic lead scoring mechanisms that prioritize leads based on their interaction history and potential value to the company
C. Advanced payroll integration for managing employee salaries and benefits within the platform
D. Integrated inventory management systems that automatically update product availability and restock levels
E. Robust cybersecurity frameworks that guarantee privacy for employee data
Ability to Commute:
Ability to Relocate:
- Arundel, ME: Relocate before starting work (Preferred)
Work Location: In person