WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As part of the Service Operations team at SITA Global Services (SGS), you will play a pivotal role in ensuring the company's competitive strength and business growth by delivering top-tier technical support to SITA's customers.
Reporting to the Manager, Service & Infrastructure Operations, your primary responsibility will be to perform all Service Operations activities in accordance with SITA standards and procedures, with a key focus on maximizing customer satisfaction through the delivery of exemplary support services.
WHAT YOU WILL DO
• Provide Service & Infrastructure Operations support to internal and external customers.
• Carry out proactive fault monitoring and incident management and co-ordinate the resolution with the appropriate resolver groups.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the operations guidelines and instructions where provided.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
EXPERIENCE
• Awareness of the airport / airline industry is an added advantage
• Bachelor’s degree in computer science, electronic engineering or equivalent
• Applicable vendor / technology beginner level certification or equivalent work experience, in particular: Microsoft Windows Server and Cloud technologies are advantageous
• ITIL Foundation Certificate is an advantage
• Willingness to learn new technologies
WHAT WE OFFER:
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core global benefits, enabling our people across the globe:
🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers).
⏰ Flex Day: Shape your workday to suit your life and your plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days a year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.