Job Title: Aviation Academy Student Support Specialist
Job Code: 12377
Job Location: Sanford, FL
Job Schedule: 5/8 Mon-Fri
Job Description:
Developing support individual contributor. Works under general supervision. Work is less structured within identified boundaries and procedures. Identifies problems and issues in straightforward situations
Works under general supervision. Less detailed instructions are provided and moderate peer review is required.
Communicates with contacts typically within the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.
Work is less structured within identified boundaries and procedures. Follows established processes to complete tasks. Identifies problems and issues in straightforward situations. Escalates issues to supervisor for resolution.
Works to achieve operational targets within job area which has some impact on the overall achievement of results for the team. Work is somewhat limited in scope, typically on smaller, less structured task-related activities.
Essential Functions:
- Responsible for communicating information in a professional and timely manner to teams in the U.K. and the U.S. on a variety of platforms.
- Facilitates connections between the teams in multiple departments, managing multiple time zones.
- Responsible for maintaining accurate data to support academy revenue by following standard admissions and logistics operating procedures.
- Updates information in electronic systems for Student Services using SAP and FSP as needed.
- Supports community outreach events and helps drive Academy awareness in the local and surrounding communities.
- Supports events that are outside the box, in order to drive awareness and leads in support of our sales team.
- Listens to customer concerns and provides appropriate direction and feedback to ensure customer satisfaction.
- Delivers exceptional customer service to support the team’s global mission, vision, and daily operations.
- May be asked to work in varied locations like the front desk, Learning Resource Center, and as a support liaison for students in the Academic and Flight Operations buildings, as well as off campus supporting outreach and networking events.
Qualifications:
- Requires developing job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 0 to 2 years of prior related experience.
- Proficient with the Microsoft Office suite and Teams.
- Organized and efficient, proactive problem-solver
- Excellent communication skills with the internal team and for the customers.
- Solutions-driven, always seeking ways to turn a negative into a positive.
- Able to handle and respond to communication on multiple platforms in a timely manner.
- Proactive with thinking and brining forward solutions to situations before they become problems.
- Ability to be flexible, as the role evolves based on department and Academy needs.
- Must be able to perform a variety of job functions as a contributing connection and liaison between multiple teams in the U.K. and the U.S.
- Basic knowledge and understanding of accounting and accounts receivables.
Preferred Additional Skills:
- Experience with Microsoft Office Suite and Excel
- Ability to easily learn and manipulate software programs required to complete tasks related to safety and compliance
- Experience in Education, Sales, Retail Operations and/or Marketing