Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe's No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe's greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to major European legacy airlines.
The Role
The Infrastructure team are currently recruiting for a Junior Desktop Engineer. Reporting to Labs desktop team Lead/IT Service Manager, this position is permanent and based in our Buzz HQ office in Warsaw.
Responsibilities
- Responsible for the ongoing maintenance and future planning needs of the company's desktop environment
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- End-User/Client facing configuration of Office 365
- Image Hardware
- Excellent Working Knowledge of Active Directory
- Support Triage steps to determine User, PC, Network, or Application problems
- Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA's
- Network Printer installation / troubleshooting
- Comfortable supporting mobile hardware (iPad, iPhone, Android)
- Management and tracking of inventory through the full Asset Management Life Cycle
Requirements
- Experience of working in a desktop Support role desirable
- Experience in remote and on-site PC fault diagnosis/troubleshooting
- Strong troubleshooting skills with PC hardware
- Knowledge of Active Directory, Windows 10, Microsoft365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus, VPN, SCCM
- Excellent communication and documentation skills are essential
- Good team player