Airport General Manager
Seeking an experience and energetic manager to lead and develop all services provided at the Harstfield Jackson Atlanta International Airport, for different airlines. Direct all aspects of the day-to-day operations at the station and ensure efficiency and performance in accordance with the corporate objectives, strategy and plans. Our services are: Security, Skycaps, Porter, Wheelchairs Cabin Cleaning, Janitorial, and Passenger Services for various airlines.
Essential Functions
- Oversee and monitor the operations performance to ensure increased profitability and productivity. Ensures that services expectations are being met.
- Help maintain budget targets, including total working hours, reducing overtime, and any operational expenses.
- Lead, guide, evaluate and develop a team to ensure the company achieves its business objective.
- Develop and maintain effective business relationships with all key stakeholders (customer airline’s management, airport management, customs, immigration etc) to meet business target .
- Promotes company services and seek business opportunities.
- Implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation.
- Elaborates schedules for the different services.
- Maintain a high level of employee retention.
- Promotes all company policies
- Build and encourage strong leadership within management team
- Manages the daily operation for all airport services and supervises the staff.
- Maintain a minimum level of complaints and provides quick solutions when service expectations are not met.
- Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered.
- Ensures the staff training records are updated, manuals, read & sign, bulletins, briefings, and flight files.
- Manage of emails and answer inquiries related to operation or customer’s feedback.
- Keeps a record of operation targets such as: On time performance, customer satisfaction, document check, baggage handling, passenger processing speed.
- Attends monthly meeting, take the minutes, and putting the corrective actions for any improvement required.
- Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met.
- Maintains a favorable working relationship with the client and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Participates in daily, weekly, monthly and annual planning process as appropriate.
Company benefits are offer (Health Insurance, Paid Time Off, KPI's Bonus).
Requirements
Job Requirements:
- University degree or equivalent, advanced degree in related field or professional certifications are advantageous
- Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
- 5 years experience in the Aviation Industry
- Fluent spoken and written English
- Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards
- Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups
- Team focused management style that fits into a fast-paced, entrepreneurial environment
- Strong oral and written communications and ability to communicate and motivate at all levels
- A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement
- Proficiency in MS Office, Excel, PowerPoint
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Education:
Experience:
- Airport Management: 5 years (Required)
Ability to Relocate:
- Atlanta, GA: Relocate before starting work (Required)
Work Location: In person