Job Summary
The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Responsibilities
- Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
- Manual, applicable union contract, general business periodicals, professional journals,technical procedures, or governmental regulations, airline policy and proceduresmanuals.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to operate equipment and hold necessary licensing (if applicable).
- Ability to perform specific responsibilities related to your shift.
- Reports to work on a regular and timely basis.
Minimum Requirements
- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Preferred Skills
- Familiarity with personal computer software helpful.
- Independent judgment and decision-making skills required.
- Excellent interpersonal skills, written and oral communication skills.
- Ability to read, write, fluently speak and understand the English language.
Physical Requirements/Working Conditions
- Ability to lift up to 35 lbs.
Perks & Benefits
- Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
- Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
- Need health insurance? Health Benefits with multiple options for fulltime employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Job Type: Full-time
Pay: $55,000.00 - $63,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Atlanta, GA 30320: Relocate before starting work (Required)
Work Location: In person