07FA Airport is an essential Club amenity. The Airport Operations Manager is responsible for all day-to-day operations at the Ocean Reef Club Airport, including the direct supervision of Airport Supervisors, Line Service Technicians and Attendants. This position will enforce the standard operating procedures and quality job standards to ensure an optimal customer experience, and maintain all ground service equipment’s appearance and service schedules. 07FA is a full service airport with several amenities: GSE, Jet-A fuel, Lektro tug, Unicom, marshalling of aircraft, etc.

Summary:

The Airport Operations Manager is responsible for all day-to-day operations at the airport, including the direct supervision of Airport Supervisors, Line Service Technicians and Attendants. This position will enforce the standard operating procedures and quality job standards to ensure an optimal customer experience, and maintain all ground service equipments appearance and service schedules.

Operations Manager will also work as a support position for the Airport Director; by drafting reports, compiling data, and suggesting changes to policy/procedures that will help to increase efficiency and/or provide members with a better airport experience. This person should attend a Shell HAZMAT Certification seminar and this position may require additional traveling to seminars, manufacturing facilities and other locations/events designated by the Airport Director.

Essential Duties and Responsibilities:

In addition to the following duties and responsibilities, other duties may be assigned:

Strong working knowledge of all duties and responsibilities required of airport staff on duty.

Capacity to perform all airport operations with proficiency.

Prepares an equitable and functional staff schedule according to workload forecasts and budget restraints.

Noise level in the work environment can be moderate to loud.

Must be able to work weekends, nights, Holidays and be flexible to schedule changes according to workload demands.

Administer the Airport Operation Manual/S.O.P.s, which pertains to emergency procedures, disabled aircraft removal, safety procedures and medical evacuation procedures.

Maintains associate training records and helps to implement staff training and development opportunities, with a focus on building an effective, cohesive operations team.

Oversee the repair and maintenance of departmental facilities.

Maintain accurate logs of departmental equipment and QC Trainings.

Prepares weekly budget projections and works to provide the Airport Director with an accurate budget for all operating expenses.

In conjunction with the Airport Director, assist to determine staffing levels, and if needed, interview and hire airport personnel.

Assist in creating a Marketing Plan that will grow the airport and conforms to the needs of the community.

Assist with providing accurate information to Club Communications. To include information published on the Clubs website and printed collateral.

Implement and coordinates special projects and events as needed.

Prepares reports and correspondence, compiling information and data for use by the Airport Director.

Monitors and reports airport facility needs and assists in the research prior to procurement of new equipment and supplies.

Completes accident/incident reports involving any departmental operations.

Receives and responds to inquiries, concerns and complaints from members, guests, pilots and associates.

Enforcement of policies and procedures designed to protect the safety of airport users.

Keeps Airport Director informed of events and activities of an unusual nature as well as routine matters related to accountability through meetings and other correspondence.

Attends Club classes, training, conferences, workshops and meetings as necessary to maintain job knowledge and skills.

Monitors Club Survey results (Medallia or others), to monitor for member feedback trends. Applauding team members when appropriate, and implement improvement stages where needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In-depth knowledge of FAA regulations, aircraft performance, meteorology and flight procedures

Thorough knowledge of personnel, office and financial/budget management

Ability to coordinate a diverse range of assignments and carry out such assignments without supervision

Hold a United States of America Federal Communications Commission Restricted Radiotelephone Operator Permit and/or demonstrate the ability to utilize a VHF radio with proper radio terminology.

Possess current state drives license.

General resort/private club background.

Reception and billing computer skills.

Ability to deliver a high level of customer service skills.

Strong leadership and interpersonal skills.

Education and/or Experience:

Degree from an accredited college or university required. Minimum four years experience in commercial aviation, both corporate and general aviation fields preferred. Two years experience at a managerial level or equivalent combination of training and experience.

Language:

In the English language, effectively communicate both orally and in written form.

Physical Demands:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must be able to lift and carry up to 50 pounds

Must be able to sit for long periods of time

Must be able to stand for long periods of time

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work outside in all weather conditions and may be required to sit and/or stand for extended periods of time.

Noise level in the work environment can be moderate to loud.

Must be able to work weekends, nights, Holidays and be flexible to schedule changes according to workload demands.

Must be able to work with various types of paints and chemicals including aviation fuels.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

Brand: Ocean Reef Club
Address: Airport Key Largo, FL - 33037
Property Description: Airport
Property Number: 65

Ocean Reef Club

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Airport Operations Manager